Comments for Erin Lynn Young

Comment on An Elegant Software Onboarding Experience by Rich

Rich — Wed, 08 Sep 2010 15:16:14 +0000

Love Dropbox and the fact that I never stopped to think about the onboarding experience shows to go you how non-intrusive and seamless it really is. Freshbooks, an online time tracking and invoicing software, also does a good job of orienting new users. In general, I think webware (did I just make that up?) can integrate learning and using better than stand-alone software, because the learning and using all takes place in the same space, the browser. Contrast with a stand-alone product where you’re jumping back and forth between a PDF or printed user guide and the app itself.

Comment on Ning’s Simple, Engaging Welcome Email by Erin Lynn Young

Erin Lynn Young — Tue, 31 Aug 2010 02:48:11 +0000

So true, Will. In fact, you hit on a really interesting point — when everyone wants to promote something different, it’s the the opportunity cost of overwhelming the user that has to be calculated.

Comment on Ning’s Simple, Engaging Welcome Email by Will Meurer

Will Meurer — Mon, 30 Aug 2010 13:59:28 +0000

It’s a compelling example. Most sites present the initial steps in the product, but this is a method to get people right away. Don’t invite them into the site, hope they get there, and then tell them what they can do, just tell them now! Especially since you can’t even do the twitter thing inside ning.

Now the risk is the user clicks the first link and just forgets about the email. Maybe a smooth transition into the site, so the list is right there in the app as well. That way you don’t rely on the user to go back and forth from email to site, potentially getting pulled away on other email. Maybe ning does do a sort of smooth transition, I don’t know.

Simple interactions like this are good, but deceptively hard to create. Everyone wants to promote something in the email. There are probably about 15 tasks they started with for this list, but they had to harshly pare down to get here, to this list of 4. It’s something to remember, especially for those entering this field; the most effective communication is often the simplest, but the process to get there is not as easy as it seems.

Comment on Ning’s Simple, Engaging Welcome Email by Rich

Rich — Mon, 30 Aug 2010 13:32:05 +0000

Great point. I think simplicity ALWAYS trumps elaborate in email. Alas, poor Ning, great welcome emails but losing users anyway.

Comment on Notes from The ROI of UX: Proving the Value of User Experience Design by Anonymous

Anonymous — Fri, 13 Aug 2010 06:48:50 +0000

[...] Notes from The ROI of UX — Proving the Value of User Experience Design Бывший менеджер по продажам Erin Lynn Young делится своим опытом работы с клиентами, которые она применяет на своей новой работе проектировщика. В статье масса полезных советов о том, как правильно подавать и продавать интерфейсные услуги. [...]

Comment on Notes from The ROI of UX: Proving the Value of User Experience Design by Julie

Julie — Wed, 11 Aug 2010 10:27:30 +0000

This is one the best article’s I’ve read while I’ve been researching how better to sell UX into clients. Thanks Erin

Comment on Design Pattern Libraries by Web Design Hippo

Web Design Hippo — Wed, 04 Aug 2010 11:04:59 +0000

Sweet, I can get some great ideas from this! Thanks.

Comment on Design Pattern Libraries by Keith Instone

Keith Instone — Sun, 01 Aug 2010 23:35:04 +0000

And some resources ABOUT patterns:

- http://www.visi.com/~snowfall/InteractionPatterns.html
- http://hci.rwth-aachen.de/paid
- http://www.hcipatterns.org/tiki-index.php

(Split my comment into 2, probably was too spammish as one larger post.)

Comment on Design Pattern Libraries by Keith Instone

Keith Instone — Sun, 01 Aug 2010 23:34:14 +0000

Good list! A few more than I have on my list, with a focus on
interaction design and HCI: http://developer.yahoo.com/ypatterns/ – http://www.designofsites.com/home/ – http://ui-patterns.com/ – http://designinginterfaces.com/ – http://www.elsevierdirect.com/companions/9781558608405/index.html – http://www.usability.gov/

Comment on Design Pattern Libraries by Jillian Nichols

Jillian Nichols — Thu, 29 Jul 2010 19:18:33 +0000

Tileables – fantastic! http://tileabl.es/