Comments on: Notes from The ROI of UX: Proving the Value of User Experience Design

By: Anonymous

Anonymous — Fri, 13 Aug 2010 06:48:50 +0000

[...] Notes from The ROI of UX — Proving the Value of User Experience Design Бывший менеджер по продажам Erin Lynn Young делится своим опытом работы с клиентами, которые она применяет на своей новой работе проектировщика. В статье масса полезных советов о том, как правильно подавать и продавать интерфейсные услуги. [...]

By: Julie

Julie — Wed, 11 Aug 2010 10:27:30 +0000

This is one the best article’s I’ve read while I’ve been researching how better to sell UX into clients. Thanks Erin

By: IT Solutions Blog » Highlights of Week 28/2010

IT Solutions Blog » Highlights of Week 28/2010 — Sat, 17 Jul 2010 17:42:57 +0000

[...] The ROI of UX: Proving the Value of User Experience Design (by Erin Lynn Young) – “[...] holistic consideration of the user’s perspective will reap larger returns than other potential business investments”, nicely said. [...]

By: Erin Lynn Young

Erin Lynn Young — Sat, 17 Jul 2010 17:12:42 +0000

Thanks for sharing these links, Ronald. In each of them, Holger presents what UX means to him – the process, the deliverables, etc. I agree that a proper baseline definition of what you aim to do (Holger’s articles) is absolutely necessary before building the case on WHY you want to do it (my article). They are very much hand-in-hand. Appreciate the links.

By: Ronald Thompson

Ronald Thompson — Sat, 17 Jul 2010 15:36:02 +0000

Erin, this is an interesting article. Have you read these articles
“Significance of UCD, IA and UE (User centered utility and usability)”
http://ux4dotcom.blogspot.com/2009/07/significance-of-ucd-ia-and-ue-user.html
“UX Design-Planning Not One-man Show”
http://boxesandarrows.com/view/ux-design-planning
both by Holger Masen? Both are informative and comprehensive articles.

http://boxesandarrows.com/view/ux-design-planning

By: Erin Lynn Young

Erin Lynn Young — Fri, 16 Jul 2010 20:08:31 +0000

Ahhh. This looks like an interesting read altogether. Thanks for posting this link.

By: Julie Lowe

Julie Lowe — Fri, 16 Jul 2010 19:58:36 +0000

The reference for the increasing cost of change during development is a book: Cost-Justifying Usability, Randolph Bias & Deborah Mayhew, 2005 – Chapter 4 by Clare-Marie Karat, IBM TJ Watson Research Center.

Parts of it are available through Google books, but unfortunately not Chapter 4: http://books.google.com/books?id=kDVgsGgkF4cC&lpg=PA297&ots=9dKdDaouBx&dq=Cost-Justifying%20Usability%2C%20Randolph%20Bias%20%26%20Deborah%20Mayhew%2C%202005%20-%20Chapter%204%20by%20Clare-Marie%20Karat%2C%20IBM%20TJ%20Watson%20Research%20Center&pg=PA115#v=onepage&q&f=false

By: Practice communicating! design workshop

Practice communicating! design workshop — Thu, 15 Jul 2010 23:22:47 +0000

[...] week, Erin Lynn Young talked about how to “prove” the value of design with your clients and within your organization, but [...]

By: IROAI | ROI and UX

IROAI | ROI and UX — Thu, 15 Jul 2010 20:43:47 +0000

[...] Notes from The ROI of UX: Proving the Value of User Experience Design by Erin Young [...]

By: Aneesh Karve

Aneesh Karve — Thu, 15 Jul 2010 16:47:03 +0000

Thanks for the article. It reminded me of two things that practitioners can do to demonstrate the value of UX.

When citing examples (section 5), a portfolio of “before and after” user interfaces is powerful. When stakeholders can see the transformation from a disorganized, system-centric interface to a well-designed interface, they really get user experience.

Regarding sections 1 and 3, a prototype is worth 1,000 words Once designers understand the audience and business goals, creative prototyping goes a long way. Stakeholders are generally blown away when they see that you’ve taken the time to understand their challenges and show them experience design in action.