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Status Message Fail

Dear Microsoft,

Thanks for trying, but 26,195 means nothing to me. How many did you start with? How far have you gotten? How much longer do I have to wait? Please throw me (your patient user) a bone here!

Love,

Erin

Posted in Design Critique, Software Design, User Experience.

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Quotes on UX Design

A thread on Quora is accumulating notable quotations about design & user experience.  These are some of the ones I don’t want to lose track of:

The ability to simplify means to eliminate the unnecessary so that the necessary may speak.
— Hans Hofmann

Questions about whether design is necessary or affordable are quite beside the point: design is inevitable. The alternative to good design is bad design, not no design at all.
— Douglas Martin, 1989

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
— Antoine de Saint-Exupery

As far as the customer is concerned, the interface is the product.
— Jef Raskin

When I am working on a problem, I never think about beauty. I think only how to solve the problem. But when I have finished, if the solution is not beautiful, I know it is wrong.
— Buckminster Fuller, the chemical scientist

You can use an eraser on the drafting table or a sledge hammer on the construction site.
— Frank Lloyd Wright

Users spend 99% of their time on other sites.
— Jakob Nielsen

Here are some of the collections referenced in the thread:

Posted in User Experience.

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Simple & Smart Opportunity: An Emailed Receipt

“What’s an email address where I can send your receipt?”

Such a smart tactic.

 

 

 

 

 

 

 

 

Posted in Email, Ratings and Reviews.


The Best Kept Secret in Mobile Design Patterns

OK, I’ll admit – it may only be the best kept secret because I haven’t ever really told anyone about it.

But basically, iphoneux.tumblr.com is my little spot for quickly posting screen grabs capturing design samples I like from iPhone apps & the mobile web.

I’m really just getting started with it, but I thought it was worth sharing.  Check it out.

Posted in Design Patterns, Mobile design, Software Design.

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Why Register?

I stumbled upon this design sample on a recipe at AmericasTestKitchen.com.  It’s an interesting way to let the user know that registration is required to access the content they want. Does it work?  I can’t make any promises… but, I registered (and their recipes are very, very thorough by the way!)

Posted in Design Patterns.

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Oh, Facebook Ads!



This ad popped up for me on Facebook today, and I found it intriguing for so many reasons:

  1. Does Facebook know that I’ve been researching castor oil?  (FYI, our little one is a week overdue.)
  2. Are daily bathroom visits not a normal thing?
  3. I’m not entirely sure what a “flush” is, but I know all I need to know about a product that markets itself by its ability to make one poop.

Yes, I have a lot of time on my hands as I await Greyson’s arrival.  But, still.

Posted in Advertising, Funny, Social Media.

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Design Pattern Libraries

Over the years, I’ve been stockpiling useful blogs and design pattern libaries so that I have a go-to list of resources when I’m in need of examples.  Here’s my list, in no particular order, which I hope to keep updated over time.

Change Log

  • May 16, 2010: Original Post
  • October 22, 2011: Updated to include Mobile Design Pattern Libraries
  • November 21, 2011: Added Theresa Neil’s Mobile Design Pattern Library
  • December 1, 2011: Added my iPhone gallery

Web UI Design Pattern Libraries

  • Interface Design Pattern Browser: A true UI design pattern explorer produced by the Interface Design Team of the University of Applied Sciences Potsdam
  • Design Snips: Categorized snippets of good digital design.
  • Welie Interaction Pattern Library: An interaction design library pioneered by Amsterdam’s Martijn van Welie, an Interaction Design Consultant with a Ph.D. in HCI.
  • Open Source Design Pattern Library: A community where designers, developers, and other people interested in patterns can come to reference material, collaborate on patterns and designs and share knowledge.
  • MephoBox: A CSS gallery focused on collections of individual elements.
  • Konigi: A showcase of visual design and interface design
  • Quince: A community-driven UX and UI pattern libary that also offers private design pattern storage.  Definitely one of the most complex and actively managed sources of design patterns.
  • Pattern Tap: This categorized collection of “good web” spans visual and UX design.
  • UI Pattern Factory: Last time I checked, this was SOURCED from the Flickr library above.  A UI Design Pattern library sourced from the Flickr group.
  • Elements of Design: Although this is actually a design showcase, its separated by element and may therefore provide some modular design pattern inspiration.
  • Ext GWT Explorer Demo: This showcases interactive RIA patterns accompanied by code.

Mobile UI Design Pattern Libraries

Design Blogs

  • Knotebook:  A community blog about design, ideas, trends, WordPress, and more.
  • Blink Design Library:  An informal collection of design examples with commentary from Blink, the Seattle-based  user experience consulting firm (love them!)

More Design Pattern Library Lists

If you didn’t find the type of pattern you were looking for in any of the above, here are a few other lists of design pattern libraries, many of which you’ll find on my list, as well. Someday I’ll match these lists back into mine, but for now they are separate links. 

What design pattern libraries are missing from my list?  Please share your favorite resources in the comments so that I can add them.

Posted in Design Patterns, Mobile design.

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Why I Won’t Call You “a Creative”

As news rolled through my Twitter feed this week from Cannes Lions, one article in particular caught my attention.  FastCompany’s interview with David Jones, CEO of holding company Havas, reported a changing tide at the self-proclaimed “International Festival of Creativity.”  Formerly attended primarily by ad people, the event now hosts a stream of technologists and marketers from Silicon Valley giants like Google, Yahoo, Microsoft, and Twitter.

The article reminded me of my first toe-dip into the agency world.

“There’s been a big internal debate about where this new discipline – UX – should sit within the agency,” a Creative Director told me.  ”But as far as I’m concerned, you’re a creative.”

I’d been called creative before (thanks, Mom!) but never had I been called “a creative.”  What was “a creative”?  And who would decide whether or not I was one?

As I soon learned, the agency typically reserved the elusive label for designers and copywriters.  So while some saw UXers as creatives, others decidedly did not.  After a while, the mixed messages wore on me; Certain decisions were exclusively within the jurisdiction of “the creatives,” a club to which I only sometimes belonged.  As a thinker who often spent my time in the shower dreaming up innovative interactive solutions to client challenges, it always stung to be reminded that some questioned the place of architects and technologists at the creative table.

Which is precisely why coverage like that from Cannes Lion this week makes me smile. Creativity is far too big to be the sole jurisdiction of one of two disciplines, and technological innovation shines a light on that fact.

Creativity is the responsibility of every coder behind a software build. It’s the mandate of every entrepreneur. It’s the difference between the technologists the client wants to work with and those he doesn’t.

These changing tides challenge more traditional agencies to bring technical chops to the strategic table. In Austin, we’ve seen local firms rise to the occasion. This month alone, Austin-based agency Springbox announced a new freeware offering called Mobilizer. In partnership with a team they call T3 Innovation Labs, T3 announced a new software service called Perimeters.

Although they’re each aided by brilliant copywriting and elegant design, it’s the technological innovation underlying each of these products that makes them showpieces for their founders.  For the increasing percentage of projects like these, it’s the creativity of those outside the “creative team” that’s fundamental.

So, I’m taking a stand.  I’m personally done with calling those in any certain roles “creatives.”  Join me if you agree that creativity should be expected from every member of the team.

Posted in Advertising, Innovation, User Experience.


Harvest Knows How To Announce New Features

I love it when apps I use release new features, but I always have an opinion about them.  That’s one reason that Harvest, a beloved time-tracking & invoicing application, really has it down.  It appears that a good feature announcement is as simple as 1-2-3.

1. A contextual notification about the new feature

Harvest embeds a collapsible notification at the top of affected screens in the application, so I never miss news of the latest updates.   It’s there until I hide it myself.   The notification links directly to someplace I can get the details.

2. A corresponding blog entry describing the feature

In personal, concise language, they explain the recent release and the reasons they did what they did.  And, smartly, they almost always pair it with a quick video demonstration showing me how to use it.

3. An open ear

The best part is always the end of their blog entry.  That’s where the open comments begin.  I’ve often got something to say after a change, and apparently many others do, too.  Responses typically range from “FINALLY!” to “Holy moly, you screwed up my flow big time!”  Harvest makes a good effort to respond to these comments, sometimes asking for more specifics and often guaranteeing users that their latest feedback has made it into the queue.


Like most users, I love a company that listens and a product that’s constantly improving.  I’m always left with the warm fuzzies after I go through this sort of exchange, even if the feature itself isn’t important to me — because I feel valued.

Long story short, I think that Harvest has mastered the delicate art of new feature releases.  I’m looking forward to the next one!

Posted in Customer Service, Design Patterns, User Experience.

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Counterpoint: Does Apple Value User Research?

This February, FastCompany (typically a favorite of mine) published a piece by Jens Martin Skibsted so fraught with incomplete logic that my stomach turned.   Skibsted’s main assertions are that:

  • No great design is formed from a baseline of understanding the user’s perspective.
  • The best brands are guided by a clear vision that no user insights could ever change.
  • The most innovative brands do not care about what users want.
  • Listening to users harms design.

Seem a little counterintuitive?  In this series of counterpoint posts, I’ll analyze the logic and evidence behind each of Skibsted’s supporting points.


The First Claim: Apple won’t state it publicly, but they generally believe that user-centered design is ”bullshit…”

“…and hot air created to sell consulting projects and to give insecure managers a false sense of security.”

Skibsted references a late night with some buddies who design for Apple, who openly share their extreme disdain for all things user research.

Truth: Evidence indicates that on whole, Apple values user feedback.

As of 2009, Apple employed 39.8 thousand — surely a mixed bag of individual opinions and philosophies.  Let’s say that Skibsted polled at least 10 Apple employees that night.   That’d be about .0002% of the company’s staff.  Although it seems that his friends strongly believe what they preach, can we infer from this sample that the brand as a whole dismisses user insights?

In my digging, I found that many of Apple’s recent communications offer reasons to question the age-old rumor that “Apple doesn’t do user research.”  Among the evidence:

  • Apple’s own Human Interface Guidelines recommend a design process that begins with knowing your users, stating that “The best way to make sure your product meets the needs of your target audience is to expose your designs to the scrutiny of your users.”
  • A current job listing for a UI design role at iTunes calls for candidates with user-centered design principals, listing research first in the list of responsibilities.
  • Apple’s own website calls for user feedback on everything from Apple.com to the products it offers.

Take it from Jobs himself.  Introducing the iPhone in 2007, Jobs led with the phone’s smarts and ease of use, specifying that the “revolutionary user interface … is the result of years of research.”


I’d love your thoughts.  Have you seen evidence to the contrary?

In my next post, I’ll tackle Skibsted’s next claim: that user insights can’t predict future demand.

Posted in Innovation, Testing, Usability, User Experience, User Research.

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